Consumer Terms and Conditions

Introduction

These Terms and Conditions of Curaprox UK Ltd (“the Supplier”) relate to every contract for the supply of goods or services to the Purchaser (“the Customer”). Please ensure you read these Terms and Conditions prior to placing an order. All contracts accepted by the Supplier are undertaken on these conditions and unless otherwise agreed in writing these conditions shall override any conditions or terms stipulated, referred or incorporated by the Client in its order or negotiations.

Orders

Orders can be placed over the internet at www.curaprox.co.uk or by telephone, fax and e-mail to our Suppliers Customer Services Department. Payment must be made in full at the point of ordering by a valid and current credit card before items can be dispatched.

We accept MasterCard, VISA/VISA Debit and all other major credit cards except American Express.

Prices & Promotions

Unless otherwise agreed by the Supplier in writing, the prices for the Goods shall be the price set out on the Supplier’s website at www.curaprox.co.uk. All prices are advertised in GBP.

Prices, discounts and promotions are subject to change and without notice. Prices include VAT but exclude any relevant postage and packaging.

Delivery

All orders will be delivered by Royal Mail 1st Class unless an alternative is agreed. All orders will be sent in secure protective packaging suitable for the order content. Postage costs are a £3.- flat fee for orders under the value of £25.- and free for all orders over £25.- within the United Kingdom and Ireland. Any dates given for deliveries are ‘best estimates’ and are given in good faith. However please be aware that they are not guaranteed and we can’t be held responsible for adverse weather conditions and acts of god.

Non-Delivery or Damaged & Faulty Goods

The quantity of any consignment of Goods as recorded by the Supplier upon despatch from the Supplier’s place of business shall be conclusive evidence of the quantity received by the Client on delivery, unless the Client can provide conclusive evidence proving the contrary.

Any lost, damaged or faulty goods need to be reported to the Curaprox UK Customer Services Department within 14 days of order date. Any UK order re-issues can only be sent out after an additional 14 working days from the point of contact. Any Rest of the World orders will be resent only after 25 working days, after the point of contact. This is in accordance with Royal Mail’s claims process.

Customers also have the right to cancel an order and ask for a full refund as an alternative to a replacement of lost, damaged or faulty goods, by informing the Suppliers Customer Services Department by either e-mail or telephone.

Cancellations and Goods Returned

In all cases prior approval to cancel an order and/or return Goods must be obtained from the Suppliers Customer Services Department by sending an e-mail to info@curaprox.co.uk. No returns shall be accepted later than 30 days of receipt. Returned goods must be in their original packaging, in re-saleable condition and will be subject to a 15% handling charge.

Should the goods be returned without prior approval, the Supplier reserves the right to refuse credit and dispose of the goods in whatever manner it deems appropriate.

Complaints and Disputes

Curaprox UK ltd operates a complaints handling procedure which we will use to try to resolve any disputes you may have.

To make a complaint either e-mail the our Customer Services Department at info@curaprox.co.uk or write to The Office Manager, Curaprox UK Ltd, Unit 11 Harvard Industrial Estate, Kimbolton, Cambridgeshire, PE28 0NJ.

The contract between us (the supplier) and you (the customer) shall be governed by the laws of England and Wales and any unresolved dispute will be taken directly to them.
December 2012